FAQs

How to order custom fondant icing cake toppers?

We have five different custom fondant icing toppers' categories (or products) available. Choose a category, Kids Birthday Cake Toppers-Boys or Kids Birthday Cake Toppers-Girls or Cupcake Toppers or Novelty Cake toppers or Special Cake Toppers and add a product ID under "Add special instructions for your order..." when you check out. When we receive your order we'll contact you to discuss your requirements & price for your order. If you can't find what you want, please contact us using Contact Us pages on our online store or email us at info@kasycaketoppers.com.au

How to order Buy-it now fondant icing cake toppers?

Choose a product category & add a design number & a date/time you want to pickup the goods at the check-out under "Add special instructions for your order...". We'll contact you to confirm your order once we receive it.

How to order Cupcake Liners?

We offer four different sizes 100pcs,150pcs, 200pcs & 250pcs. For all four order sizes you can choose few different designs out of more than 150 beautiful designs available, as long as they are in multiples of 25!. For example 100pcs order, you can choose 1,2,3 or 4 different designs. All you need to do is add the design number on the pictures and the quantities of each design you need when you check-out under "Add special instructions for your order...". If you have special needs or need different quantities please contact us at specialorders@kasycaketoppers.com.au

How to order Cupcake Wrappers?
We offer four different sizes 12pcs, 24pcs, 48pcs & 96pcs.For all four order sizes you can choose few different designs out of more than 40 beautiful designs available, as long as they are in multiples of 12!. For example 48pcs order, you can choose 1,2,3 or 4 different designs. All you need to do is add the design number on the pictures and the quantities of each design you need when you check-out under "Add special instructions for your order...". If you have special needs or need different quantities please contact us at specialorders@kasycaketoppers.com.au

Do you allow pick-up?
Yes, Pick up is only available from Claremont WA 6010 on Monday to Friday between the times of 4.00pm and 5.30pm.

What are your shipping options?
All our fondant icing toppers are made to order by our artist Kasy & only local pick up available from Claremont WA6010. All our baking supplies cupcake liners, cupcake wrappers, cake baking pans & other supplies are free shipping from our trusted international suppliers. International free shipping takes about 3 to 5 weeks to arrive. We can fasten this process by arranging an international courier service at  your cost.

Do you ship internationally?
Sorry, This service is currently unavailable!

When will I receive my goods?
We process all our orders within 24 hour after they have been placed on our online store except weekends & public holidays. All our fondant icing toppers are made to order & they need at least a week notice to make. Custom icing toppers may need more than a week notice depend on the orders we have time to time. Please discuss your requirements with Kasy before placing an order!

All our cupcake liners & wrappers take 3 to 5 weeks to arrive to your door step! We can fasten this process by arranging an international courier service at  your cost.

What payment types are accepted?
We accept cash on pickup, direct bank deposit, credit/debit cards via Paypal or directly from your PayPal account. All transactions are secure & encrypted, and we never store your credit card information. We process all payments through Paypal to ensure you receive the best possible protection against identify theft and fraud.

I don’t have a Paypal account, how can I pay?
You can pay for your goods without a Paypal account. You will be redirected to the secure Paypal site but you do not need a Paypal account to pay. Once redirected to Paypal,  enter your card details under "Pay with a credit or debit card". Yo can use your Master, Visa, American Express or Discover cards for payments

Where are you located?
kasy Cake toppers is an online cake decorating supplies store servicing all of Australia. We are located in Claremont, Western Australia.

How can we contact you?
You can use the contact us page in our website or email us directly at info@kasycaketoppers.com.au.

What is your policy for returning goods?
Refunds are available for any purchase you are not entirely happy with. The product must be returned unopened, in perfect condition and within 7 days of receipt of the goods. Postage charges will not be refunded.We do not accept returns or refunds on any food products. Please check our return policy for more details.

What is your store transaction currency?

All prices are stated in Australian Dollars (AUD)